If an item develops a fault, do not hesitate to call us in store on 01473 214331. We will ask you a few questions and troubleshoot the fault to see if it can be fixed without being returned. With certain products there are a number of solutions that can be tried in order to resolve a fault without the item requiring a return.
Alternatively you can fill out a returns form under the customer service section.
If we are unable to assist over the Phone
You will be given a reference number which you should quote whenever contacting us about your repair. depending on the size of the item you can post back to us or, for larger items we will arrange a collection. Depending on the nature of the repair, your item will be inspected in house and - if necessary - sent back to the manufacturer. Your item will be repaired or exchanged as they see fit. We will contact you to let you know when your repair is ready, and organise for you to collect your item, or for us to deliver your item to you. If your item develops a fault within the first 30 days of purchase, we will do our best to exchange your item instantly. Typically, all other repairs take 2-3 weeks. Exceptions to this turnaround time apply for certain manufacturers.
If your item is within its warranty period, you will not have to pay to have your item collected, repaired and delivered back to you. If your item is outside of its warranty period, charges for parts, labour and delivery will apply. We will advise you of any charges before going ahead with your repair.
Refunds & Exchanges
All items purchased new from come with a standard 12 month warranty against manufacturer defects. Additionally, many manufacturers offer extended warranties with their products.
Second hand items come with a 3 month parts & labour warranty.